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Resort Regulations “ORO Baltic”

The owners of the “ORO Baltic” resort would be very grateful if you would observe the following regulations:

  • Hotel day and check-in
  • Check-in begins at 5:00 PM and check-out is by 10:00 AM the following day.
  • If you wish to arrive before 5:00 PM, please arrange it in advance — otherwise early check-in will not be possible.
  • Guests staying at the property are required to register (check in).
  • The apartment is handed over and returned in the presence of the staff or the property owner. Self check-in is also possible.
  • Rezerwacja i Booking and payments
  • A direct booking (by phone or email) is confirmed upon payment of a deposit of 50% of the service price.
  • The remaining amount is payable by bank transfer no later than the day of arrival — failure to pay is treated as a cancellation.
  • In the event of cancellation of the stay, the deposit is non-refundable.
  • In the event of an early departure, the amount due for the unused days is non-refundable.
  • Making a booking constitutes acceptance of these terms and conditions.
  • Deposit and keys
  • A deposit of 400 PLN is collected.
  • Please pay the deposit before the arrival date to the account: 38 2490 0005 0000 4000 7154 8691.
  • The deposit is refunded to your account within 5 business days after the apartment has been inspected.
  • For the loss of the apartment keys, the Guest will be charged 200 PLN.
  • Quiet hours and visitors
  • Quiet hours are in effect from 10:00 PM to 7:00 AM.
  • Visitors who are not registered at the property may stay in the rooms from 7:00 AM to 10:00 PM — after prior notification of the staff or owners.
  • After 10:00 PM, only registered guests may remain on the premises.
  • For each additional person not included in the prior booking, the fee is 150 PLN per night.
  • Safety rules
  • Due to the wooden stairs and floors upstairs, please wear slippers or soft footwear.
  • The use of open flames in the apartments is prohibited — candles, oil lamps, gas lamps, etc.
  • The use of your own electric or gas stoves is prohibited.
  • Strict no smoking in the apartments.
  • Strict no grilling in the apartments — grills are available in the garden area.
  • Guests' responsibility
  • Guests bear full financial responsibility for any damage to or destruction of the furnishings and technical equipment caused by their fault or by the fault of their visitors.
  • Guests are obliged to notify the staff or owners immediately of any damage or malfunction.
  • The property owners are not liable for the loss of or damage to Guests’ property, including damage to or loss of a car or other vehicle.
  • Pets
  • Pets are allowed only after prior arrangement with the property owner.
  • The additional fee for 1 dog is 50 PLN / night.
  • Using the lawns and flower beds as a toilet for animals is prohibited.
  • Animals are not allowed to sleep in the beds intended for guests — pets should have their own bedding, brought by the owner.
  • On the premises, dog owners are required to keep their dog on a leash in a manner that ensures full control over it.
  • Parking
  • The property’s parking is not guarded.
  • Guests of each apartment are entitled to one free parking space.
  • Other rules and information
  • Please leave the apartment in proper order — apartment tidied, rubbish thrown out, bed linen folded. Thank you.
  • Waste segregation is mandatory.
  • Children may stay at the playground only under the supervision of parents or guardians.
  • We reserve the right to refuse accommodation to persons: – if the number of people arriving at „Domki na Brackiej” is greater than the number of people indicated in the booking (this also applies to children); – who are visibly under the influence of alcohol or intoxicants, – who behave aggressively, in a manner commonly regarded as vulgar.
  • Complaints regarding the operation of the service or the Service provided may be submitted by Service Recipients under the complaint procedure set out in these Terms and Conditions.
  • Complaints should be submitted to the Service Provider via electronic mail (e-mail) to the e-mail address: info@orobaltic.pl
  • Complaints will be considered within 30 days of their receipt by the Service Provider. „ORO Baltic” is represented by Prime House Sp. z o.o. Ul. Mickiewicza 130A/1, 71-147 Szczecin NIP 8522702490 Regon 527208793
  • The booking and rental services offered are services related to accommodation provided on a specified date, therefore consumers are not entitled to the statutory right to withdraw from the contract within 14 days of its conclusion.
  • ORO Baltic is a brand operated by: Prime House Sp. z o.o. Ul. Mickiewicza 130A/1, 71-147 Szczecin NIP 8522702490 Regon 527208793 KRS 0001075963 contact phone 516166117
  • (GDPR) Acceptance of the Terms and Conditions means that the Service Recipient consents to the processing of the personal data provided in the form for the purpose necessary to perform the Agreement, on the terms set out in the Act of 10 May 2018 on the Protection of Personal Data (consolidated text, Journal of Laws of 2019, item 1781), in accordance with Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
  • The controller of your personal data obtained in the booking process, within the meaning of the applicable generally binding legal provisions, is: Prime House Sp. z o.o. with its registered office in Szczecin, ul. Mickiewicza 130a/1, 71-147 Szczecin, e-mail: info@orobaltic.pl
  • Personal data will be processed for the purpose of carrying out the booking process, clarifying the circumstances of any breach of the Terms and Conditions or applicable legal provisions, or for the purpose of fulfilling legal obligations, including issuing invoices.
  • Providing personal data is voluntary, but necessary to carry out the booking process. For the purposes of the booking process / issuing a sales document, the Guest’s personal data is collected.
  • You have the right to access your personal data and to rectify, erase or restrict its processing, as well as the right to object to processing, the right to data portability, the right to withdraw consent at any time, and the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office.
  • Personal data will be stored for the period required by law.
  • The data you provide will not be made available to third parties. The recipients of the data will be only state institutions and authorities authorized by law.
  • The data you provide will not be automated or subject to profiling.
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